Refund policy

At Morticia, we want you to feel entirely confident in every step you take. If your purchase isn’t the perfect fit or doesn't meet your expectations, we are here to make the return and exchange process as seamless as possible.

Our fair and transparent policy ensures you can shop with absolute peace of mind:

1. Return Eligibility Criteria & Timeframe

  • Timeframe: You have 7 days from the date your package was delivered to initiate a return or exchange.

  • Condition: To be eligible for a return, shoes must be in their original, unworn condition, free of any scuffs or sole markings, and packed in their original box with all satin ribbons and packaging intact.

2. Damaged, Defective, or Incorrect Items

  • We take immense pride in our quality control. However, if your shoes arrive damaged, defective, or if you received the wrong item, please notify us immediately at morticiapk@gmail.com with a photo of the issue.

  • We will fast-track a complimentary replacement or issue a full refund, covering all associated shipping costs.

3. Exchanges

  • Love the style but need a different size or color? We offer easy exchanges to ensure you find your perfect fit.

  • Exchange requests must meet the same eligibility criteria as standard returns and are subject to stock availability.

4. Refund Process & Timing

  • Once your return is received and inspected at our warehouse, we will send you an email notifying you of the approval or rejection of your refund.

  • Approved refunds will be processed automatically back to your original method of payment within 5-7 business days. Please note that your bank or credit card company may require additional time to post the transaction.

5. Non-Returnable Items

  • [Optional: e.g., Gift cards, promotional sale items, or customized products] are considered final sale and are not eligible for return or exchange.

6. Return Shipping Costs

  • [Option A - Store covers it]: We are happy to provide a prepaid return shipping label for all eligible returns and exchanges.

  • [Option B - Customer covers it]: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

How to Initiate Your Return:

Simply email our care team at  morticiapk@gmail.com with your order number and the reason for your return. We will guide you through the next steps within  24-48 hours.